Terms of Service

1. Agreement to Terms

By accessing or using the MoveTheWheels platform ("Platform"), mobile applications, website, and services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access our Services.

These Terms constitute a legally binding agreement between you and Timecampus Technologies Private Limited ("MoveTheWheels," "we," "us," or "our").

These Terms incorporate our Acceptable Use Policy, our Privacy Policy and our Cookie Policy. Where you use the Services on behalf of an organisation and put personal data of drivers, customers, consignees or other people into the Platform, our Data Processing Addendum also forms part of these Terms. If your organisation has signed a Master SaaS Agreement or an Order Form with us, that signed agreement prevails over these Terms.

2. Definitions

• • "Shipper" means any individual or entity that uses the Platform to book, track, and manage shipments
• • "Carrier" means any individual or entity that operates a fleet or carrier business on the Platform
• • "Driver" means individuals employed or engaged by Carriers to operate vehicles and perform deliveries
• • "Operations Partner" means any individual or entity using the Platform to coordinate logistics across shippers, carriers, and warehouses
• • "Services" means all features, functionalities, and services provided through the Platform
• • "Content" means any text, images, videos, reviews, or other materials posted on the Platform

3. User Accounts

3.1 Account Registration

• • You must be at least 18 years old to create an account
• • You must provide accurate, complete, and current information
• • You are responsible for maintaining the confidentiality of your account credentials
• • You must notify us immediately of any unauthorized account access
• • One person or entity may not maintain multiple accounts

3.2 Account Types

MoveTheWheels offers different account types with specific terms:

• • Shipper Accounts: For booking and managing shipments
• • Carrier Accounts: Subject to verification and applicable subscription terms
• • Operations Partner Accounts: Require verification and compliance checks

4. Use of Services

4.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy. In particular, you agree not to:

• • Violate any applicable laws or regulations
• • Infringe upon the rights of others
• • Transmit any harmful or malicious code
• • Attempt to gain unauthorized access to our systems
• • Engage in any fraudulent or deceptive practices
• • Harass, abuse, or harm other users
• • Use automated systems or bots without permission

4.2 Carrier Obligations

• • Maintain all required licenses, permits, and insurance
• • Comply with applicable transport and safety regulations
• • Provide accurate capacity, rate, and service information
• • Honor confirmed loads and maintain service quality
• • Ensure timely pickup and delivery

4.3 Operations Partner Obligations

• • Complete all required verification and compliance checks
• • Coordinate shipments and partners in good faith
• • Maintain accurate operational and settlement records
• • Comply with all applicable laws and platform policies

5. Fees and Payments

5.1 Platform Fees

• • Shippers: Plan and usage-based pricing, as published on the Pricing page
• • Carriers: Subscription and applicable platform fees, as published on the Pricing page
• • Add-ons and usage: Add-ons and usage above plan limits, as published on the Pricing page or in your Order Form
• • Enterprise: Custom pricing for high-volume networks

5.2 Payment Terms

• • All fees are exclusive of applicable taxes
• • Payments are processed by our payment providers (Razorpay in India, Stripe elsewhere); we do not store your full card details
• • MoveTheWheels does not collect, hold or settle money between shippers, carriers or other users; freight charges are agreed and paid between those parties directly
• • Fees already paid are non-refundable except where these Terms, your Order Form or applicable consumer law provide otherwise; where we end a paid plan without cause, or you end it because you reject a material change to these Terms, we refund prepaid, unused fees on a pro-rata basis
• • Failed payments may result in service suspension

6. Content and Intellectual Property

6.1 User Content

By posting content on MoveTheWheels, you grant us a non-exclusive, worldwide, royalty-free license to:

• • Use, reproduce, and display your content on the Platform
• • Modify content for formatting and display purposes
• • Use reviews and ratings for promotional purposes

6.2 Platform Content

All Platform content, including logos, designs, text, graphics, and software, is the property of MoveTheWheels or its licensors and is protected by intellectual property laws.

7. Disclaimers and Limitations of Liability

7.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2 Logistics & Carrier Disclaimer

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVETHEWHEELS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

8. Indemnification

You agree to indemnify, defend, and hold harmless MoveTheWheels, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.

9. Termination

• • Either party may terminate the agreement at any time
• • We may suspend or terminate accounts for Terms violations
• • Upon termination, your right to use the Services ceases immediately
• • Certain provisions of these Terms survive termination

10. Dispute Resolution

10.1 Arbitration

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator. The seat and venue of arbitration is Chennai, Tamil Nadu, and the language is English. Nothing in this section limits rights you have under the Consumer Protection Act, 2019 that cannot be waived by contract.

10.2 Governing Law

These Terms shall be governed by the laws of India, without regard to conflict of law principles. Subject to section 10.1, the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction.

11. General Provisions

• • Entire Agreement: These Terms constitute the entire agreement between you and MoveTheWheels
• • Severability: If any provision is found invalid, the remaining provisions continue in effect
• • Waiver: No waiver of any Term shall be deemed a further waiver
• • Assignment: You may not assign your rights without our consent
• • Force Majeure: Neither party is liable for delays due to circumstances beyond their control

12. Updates to Terms

We may update these Terms from time to time. For material changes we give at least 30 days' notice by email or in-product notice and update the version and effective date at the top of this page. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may end your plan before the effective date and we will refund prepaid, unused fees on a pro-rata basis.

13. Contact Information

For questions about these Terms of Service, please contact us: